Terms & Conditions
Founded on a simple belief: every car owner in Abu Dhabi deserves dealership-grade service at honest, transparent prices.
Welcome to the website of Grace Auto Repair Workshop ("Grace Auto Repair Workshop", "we", "our", or "us").
By accessing or using this website, submitting an enquiry, requesting an appointment, or engaging our automotive repair and maintenance services, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use this website or our services.
1. About Our Services
Grace Auto Repair Workshop provides automotive repair, maintenance, inspection, diagnostic and related vehicle services.
Information displayed on this website is intended to provide general information about our services. The availability of a particular service may depend on the vehicle, its condition, parts availability, technical requirements and other circumstances.
2. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, service descriptions, images, prices, offers, availability and other website content may change from time to time.
Website content should not be considered a final quotation or confirmation of a particular repair or service unless expressly confirmed by Grace Auto Repair Workshop.
3. Appointments and Enquiries
Submitting an appointment request or enquiry through the website does not necessarily constitute a confirmed appointment.
An appointment will be considered confirmed only after confirmation by Grace Auto Repair Workshop through the applicable communication channel.
Customers are requested to provide accurate contact and vehicle information when making an enquiry or appointment.
We may contact you to clarify the vehicle details, requested service, preferred appointment time or other relevant information.
4. Vehicle Inspection and Diagnosis
A vehicle may require inspection or diagnostic testing before the exact repair requirements and final cost can be determined.
Initial information provided through the website, telephone, WhatsApp or other communication channels may not represent a complete diagnosis.
Additional issues may be identified during inspection or while carrying out an authorised repair.
Where additional work is identified, we may provide an updated quotation or seek customer approval before proceeding, subject to applicable law and the circumstances of the repair.
5. Quotations and Estimates
Any quotation or estimate provided by Grace Auto Repair Workshop is based on the information and condition of the vehicle known at the time.
The final amount may vary where:
- Additional faults are discovered during inspection or repair
- Additional parts or labour are reasonably required
- The condition of the vehicle differs from the information originally provided
- The customer requests additional work
- Parts availability or supplier pricing changes, where applicable
Where applicable, additional work will be communicated to the customer for approval before it is undertaken.
All applicable prices, charges and taxes will be communicated in accordance with applicable UAE requirements.
6. Customer Approval
Customers may be required to approve the proposed repair or service before work begins.
Approval may be provided through a written quotation, electronic communication, service document, job card, or another appropriate method used by Grace Auto Repair Workshop.
Customers should review the proposed work and associated charges before providing approval.
7. Replacement Parts
Replacement parts may be genuine, original-equipment, aftermarket or other suitable parts depending on the repair requirement, vehicle, availability and customer-approved quotation.
Where a specific type or brand of part is required, the customer should communicate this requirement before the repair is authorised.
Any applicable parts warranty will be subject to the terms and conditions of the relevant manufacturer or supplier.
8. Service and Parts Warranty
Where a warranty is offered on a repair, service or replacement part, the applicable warranty period and conditions will be communicated to the customer.
Warranty coverage may be subject to applicable conditions, including the nature of the repair, parts used, subsequent repairs, misuse, accident damage, modifications or other circumstances.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or statutory protections that cannot lawfully be excluded under applicable UAE law.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the vehicle and requested service
- Disclosing known vehicle issues where relevant
- Removing valuable or personal belongings from the vehicle where reasonably possible
- Providing necessary keys, documents or access required for the authorised service
- Reviewing quotations and service approvals
- Making payments when due
- Collecting the vehicle within the agreed or reasonably communicated timeframe
Customers should not leave valuable personal belongings inside the vehicle.
10. Vehicle Collection and Storage
Customers will be informed when their vehicle is ready for collection.
Vehicles should be collected within a reasonable period after completion of the agreed service and notification to the customer.
Where a vehicle remains at the workshop beyond the applicable agreed or communicated period, any storage or related charges, if applicable, will be communicated to the customer in advance and handled in accordance with applicable law.
11. Delays
Estimated completion times are provided in good faith and may change due to circumstances such as:
- Additional repairs being identified
- Parts availability
- Supplier delays
- Vehicle condition
- Diagnostic requirements
- Customer approval delays
- Unforeseen technical issues
- Circumstances outside our reasonable control
We will make reasonable efforts to communicate material delays to the customer.
12. Payments and Invoices
Payment is due in accordance with the agreed quotation, invoice or payment terms.
Grace Auto Repair Workshop will provide applicable invoices or receipts in accordance with UAE requirements.
The UAE Consumer Protection Law includes requirements concerning clear pricing and invoices for goods and services.
13. Cancellations and Rescheduling
Customers should notify Grace Auto Repair Workshop as early as reasonably possible if they need to cancel or reschedule an appointment.
Cancellation, rescheduling or no-show policies, including any applicable charges, will be communicated to the customer where applicable.
14. Website Links and Third-Party Services
The website may contain links to third-party websites, applications or services, including maps, social media, appointment platforms or communication services.
These third-party services operate independently and may have their own terms and privacy policies.
Grace Auto Repair Workshop is not responsible for the availability, content or policies of third-party websites or services.
15. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs and other materials, belongs to or is used by Grace Auto Repair Workshop with appropriate rights.
You may not reproduce, modify, distribute, republish or commercially exploit website content without prior written permission, except where permitted by applicable law.
16. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious software or harmful code
- Interfere with the operation or security of the website
- Copy or misuse website content without permission
- Use the website to infringe the rights of Grace Auto Repair Workshop or any third party
17. Limitation of Liability
Grace Auto Repair Workshop will take reasonable care in providing its services and maintaining the website.
To the extent permitted by applicable law, Grace Auto Repair Workshop will not be responsible for losses arising from circumstances beyond its reasonable control or from inaccurate information supplied by the customer.
Nothing in these Terms & Conditions excludes or limits any liability, consumer right, warranty or protection that cannot legally be excluded or limited under applicable UAE law.
18. Force Majeure
Grace Auto Repair Workshop will not be responsible for delays or inability to provide services caused by circumstances beyond its reasonable control, including natural events, government actions, supply disruptions, accidents, major technical failures, labour disruptions or other unforeseen circumstances.
We will make reasonable efforts to resume services as soon as practicable.
19. Complaints and Dispute Resolution
If you have a concern regarding our services, please contact Grace Auto Repair Workshop first so that we can review and attempt to resolve the matter promptly.
Nothing in these Terms & Conditions limits any consumer rights or remedies available under applicable UAE law.
The UAE Consumer Protection framework provides consumer protections relating to quality, pricing, safety, privacy and dispute resolution.
20. Governing Law
These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Abu Dhabi.
Any dispute shall be handled by the competent authorities or courts having jurisdiction under applicable UAE law.
21. Changes to These Terms
Grace Auto Repair Workshop may update these Terms & Conditions from time to time.
The updated version will be published on this website with the revised "Last Updated" date.
Continued use of the website after an update constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.
22. Contact Us
Grace Auto Repair Workshop, P.O. Box: 37511, Store 2, Plot No. 26, Mussafah M-33, Abu Dhabi, UAE
Phone: +971 50 144 2785
For questions regarding these Terms & Conditions, please contact us using the above details or the contact information provided on our website.